Privacy Policy
PRIVACY POLICY
Last updated: August 18, 2026
IMOGEN SYDNEY (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products and services (the “Services”).
Our online store is powered by Shopify, which enables us to provide our Services and process online transactions. Shopify processes personal information in connection with stores operating on its platform.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, communicate with us or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
“Personal information” generally refers to information about an identified individual or an individual who is reasonably identifiable.
Depending on how you interact with us, we may collect:
- Contact information: name, billing address, shipping address, email address and phone number
- Payment and transaction information: payment method information, payment status and transaction details
- Account information: login information, preferences and saved settings
- Order information: products viewed, added to cart, purchased, returned or exchanged
- Customer service information: emails, messages and other communications you send to us
- Device information: IP address, browser type, device type and identifiers
- Usage information: information about how you browse and interact with our website
- Marketing information: information relating to your interactions with our advertising and marketing communications
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- Directly from you when you place an order, contact us, create an account or subscribe to communications
- Automatically through cookies, pixels and similar technologies when you use our website
- From service providers such as Shopify, payment providers, logistics partners and customer support providers
- From analytics and advertising partners, where permitted by applicable law
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- Process and manage orders
- Process payments
- Arrange shipping and delivery
- Handle returns and refunds
- Provide customer support
- Send order confirmations and delivery updates
- Maintain and improve our website
- Personalise your shopping experience
- Analyse website performance and customer interactions
- Detect and prevent fraud, misuse or security incidents
- Send marketing communications where permitted
- Measure and improve advertising effectiveness
- Comply with applicable legal and regulatory obligations
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to:
- Shopify and providers involved in operating our online store
- Payment processors
- Shipping, fulfilment and logistics partners
- Website hosting and IT providers
- Analytics and advertising providers
- Customer support providers
- Professional advisers such as accountants or legal advisers
- Government authorities, regulators or law enforcement where required by law
- Other parties where you have provided consent or where disclosure is otherwise permitted by law
We seek to use service providers that maintain appropriate privacy and security practices.
RELATIONSHIP WITH SHOPIFY
Our store is hosted and supported by Shopify.
Shopify may process personal information in connection with providing its platform and services to us and may process information across multiple jurisdictions.
You can learn more about Shopify’s privacy practices through Shopify’s official Privacy Policy and Privacy Centre.
COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels and similar technologies to:
- Operate essential website functionality
- Remember preferences
- Understand how customers use our website
- Measure website performance
- Support analytics
- Measure and improve advertising campaigns
- Provide more relevant marketing where permitted
You may be able to control certain cookies through your browser settings or the privacy controls made available on our website.
Disabling certain cookies may affect how some parts of the website function.
MARKETING COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to send you news, product updates, promotions and other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
You will continue to receive necessary transactional communications relating to your orders even if you unsubscribe from marketing.
CHILDREN’S PRIVACY
Our Services are intended for adults and are not specifically directed to children.
We do not knowingly seek to collect personal information from children through our Services.
DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes including:
- Providing our Services
- Processing and maintaining transaction records
- Providing customer support
- Complying with legal and regulatory requirements
- Resolving disputes
- Preventing fraud
- Enforcing our agreements and policies
Retention periods may vary depending on the type of information and the reason it is collected.
YOUR PRIVACY RIGHTS
Depending on where you live and which privacy laws apply, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information where applicable
- Withdraw certain consents
- Opt out of marketing communications
- Raise a complaint regarding how your personal information has been handled
We may need to verify your identity before fulfilling certain requests.
Australian customers
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our handling of your personal information, you may have rights including access to and correction of your personal information and the ability to make a privacy complaint.
OAIC guidance states that an APP privacy policy should explain, among other things, the information collected, how it is used and disclosed, how individuals can access or correct it, how complaints are handled and whether information is likely to be disclosed overseas.
Where applicable, Australian customers may also contact the Office of the Australian Information Commissioner (OAIC) regarding privacy concerns.
INTERNATIONAL DATA TRANSFERS
Because we use international service providers and logistics partners, your personal information may be transferred to, stored or processed in countries other than the country in which you live.
Where required by applicable law, we take reasonable steps designed to ensure appropriate safeguards are in place when personal information is transferred internationally.
Australian APP privacy policies, where the APPs apply, are expected to disclose whether personal information is likely to be disclosed to overseas recipients and, where practicable, the relevant countries.
THIRD-PARTY WEBSITES & SERVICES
Our website may contain links to or integrations with services operated by third parties.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal requirements.
Any updated version will be published on this page together with a revised “Last updated” date.
CONTACT US
If you have any questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about how your personal information is handled, please contact us:
IMOGEN SYDNEY
